mv777 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how mv777 ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the services available at mv777.io and its associated sub-domains. This Policy forms part of the binding agreement between you and mv777 alongside our Terms & Conditions and Responsible Gaming Policy.

mv777 is committed to handling your personal data with transparency, care, and respect. We collect only the minimum data necessary to deliver a safe, reliable, and enjoyable gaming experience to our players in Bangladesh. We do not sell, rent, or trade your personal data to third parties for their own commercial use.

By registering an account on mv777 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the platform.

This Policy is effective as of 1 January 2026 and supersedes all prior privacy notices published by mv777. We may update this Policy from time to time; the most current version is always available at mv777.io/privacy-policy. Material changes will be communicated to registered players via email at least seven (7) days before taking effect.

02 Data Controller

For the purposes of applicable data protection law, mv777 acts as the data controller in respect of the personal data collected from players using the platform. As data controller, mv777 determines the purposes for which and the means by which your personal data is processed.

All data protection enquiries, access requests, erasure requests, and complaints should be directed to the mv777 Data Protection contact point:

• Email: [email protected]
• Subject line for privacy requests: Privacy Request — [Your Account Username]
• Response time: Within five (5) business days of receipt

03 Data We Collect

3.1 Data You Provide Directly

When you register an account, make a deposit or withdrawal, contact support, or interact with any feature of the mv777 platform, you may provide us with the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and gender.
• Contact data: Email address, mobile telephone number, and residential address (including city, district, and postal code).
• Verification documents: Copies of government-issued photo ID (e.g., National ID card, passport, or driving licence) and proof of address submitted during the KYC process.
• Financial data: Mobile financial service account references (bKash, Nagad, Rocket, Upay) and bank account details submitted for deposit and withdrawal purposes. Full payment credentials are not stored by mv777.
• Communications data: Records of your correspondence with mv777 support via live chat, email, and WhatsApp, including timestamps and content of those communications.

3.2 Data Collected Automatically

When you access the mv777 platform, we automatically collect certain technical and behavioural data necessary for platform operation, security monitoring, and service improvement:

• Device data: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log data: IP address, date and time of access, pages visited, time spent on each page, referral URL, and error logs.
• Gaming activity data: Game session records including game titles played, wagers placed, outcomes, session duration, and win/loss history.
• Transaction data: Deposit amounts, withdrawal requests, transaction reference numbers, timestamps, and payment method used.
• Cookie and session data: Session tokens and cookie identifiers used to maintain your login state and platform preferences. See Section 7 for full details on our cookie use.

3.3 Data from Third Parties

In limited circumstances, mv777 may receive personal data about you from third parties, including:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partnered banks to verify deposits and process withdrawals.
• Identity verification providers: Results of automated document verification checks performed during the KYC process.
• Fraud and AML screening providers: Alerts or flags raised by third-party anti-money laundering and fraud detection services against the information you have provided.
• Game providers: Session and outcome data from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game suppliers integrated into the mv777 platform.

04 How We Use Your Data

mv777 uses the personal data collected for the specific, legitimate purposes set out in the table below. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent.

05 Legal Basis for Processing

mv777 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:

• Contract performance: Processing is necessary to register your account, deliver the gaming services you have requested, and manage your financial transactions on the platform.
• Legal obligation: Processing is required to comply with applicable anti-money laundering (AML) regulations, KYC obligations, and responsible gaming requirements.
• Legitimate interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

06 Data Sharing & Disclosure

mv777 does not sell, rent, or share your personal data with third parties for their own commercial purposes. We disclose personal data only in the limited circumstances described below, and only to the extent necessary for each purpose:

6.1 Service Providers

We share personal data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include payment processors (bKash, Nagad, Rocket, Upay, and partnered banks), KYC and identity verification providers, AML screening services, cloud hosting providers, and customer support technology providers. All service providers are required to process your data only on our instructions and in accordance with this Policy.

6.2 Game Providers

Game session data is shared with licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver and validate game outcomes and to resolve any game-related disputes. Game providers receive session identifiers and game-specific transaction data only — not your full personal profile.

6.3 Legal & Regulatory Disclosure

mv777 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure to the extent permitted by law.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of mv777's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and given the opportunity to close your account before the transfer takes effect if you do not consent to the new entity's privacy practices.

07 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the mv777 platform. They allow the platform to recognise your device on subsequent visits, maintain your session state, and remember your preferences. mv777 uses strictly necessary cookies, functional cookies, and analytics cookies. We do not use advertising or third-party tracking cookies.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your language preference, display settings, and recently played games to improve your experience. These persist for up to 30 days.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve platform performance and does not identify individual users.

7.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific or all websites. Please note that disabling strictly necessary cookies will prevent you from logging in to your mv777 account. Instructions for managing cookies are available in the help documentation of your browser.

08 Data Retention

mv777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is the longer. The following retention periods apply:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction.
• KYC verification documents: Retained for a minimum of five (5) years from the date of submission or from account closure, whichever is later.
• Customer support communications: Retained for two (2) years from the date of each interaction.
• Gaming activity logs: Retained for three (3) years from the date of each session.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for audit purposes.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.

09 Data Security

mv777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and mv777 servers.
• AES-256 encryption for sensitive data stored at rest in our database systems.
• Role-based access controls ensuring that mv777 staff access only the data necessary for their specific job function.
• Multi-factor authentication requirements for all mv777 administrative system access.
• Regular security vulnerability assessments and penetration testing conducted by independent third-party security specialists.
• Intrusion detection and prevention systems monitoring platform traffic 24/7 on BST (UTC+6).
• Formal incident response procedures with defined escalation paths and player notification obligations in the event of a data breach.

While mv777 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials secure. In the event of a data security incident that materially affects your personal data, mv777 will notify you promptly at your registered email address.

10 Your Privacy Rights

You have the following rights in relation to the personal data mv777 holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Your Account Username]". We will respond within five (5) business days.

• Right of access: You may request a copy of all personal data mv777 holds about you, free of charge, once per calendar year.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations under AML and responsible gaming regulations.
• Right to restrict processing: You may request that we suspend processing of your data in certain circumstances, for example where you contest its accuracy while we verify it.
• Right to data portability: You may request a copy of the personal data you provided to us in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object at any time to processing of your data based on our legitimate interests. You may also withdraw consent for marketing communications at any time.
• Right not to be subject to automated decisions: Where mv777 uses automated processing (e.g., automated fraud risk scoring) that produces decisions with significant effects on you, you have the right to request human review of that decision.

11 Children's Privacy

The mv777 platform is intended exclusively for adults aged 21 years and above. mv777 does not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that personal data has been collected from a player who is under 21, we will take immediate steps to close that account and delete all associated personal data.

If you are a parent or guardian and believe that your child has registered on mv777 without your knowledge, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your report.

12 Third-Party Links

The mv777 platform may contain references to third-party game providers and payment services. While these third parties are vetted partners who operate under binding data processing agreements with mv777, each third party operates under its own privacy policy and data practices for which mv777 is not responsible.

mv777 does not include outbound links to third-party websites from its content pages. If you navigate directly to a third-party provider's website, you do so at your own discretion and that provider's privacy policy will govern any data collected by them in connection with your visit to their site.

13 Changes to This Policy

mv777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this Policy will always reflect the date of the most recent revision.

For material changes — those that significantly alter how we collect, use, or share your personal data — we will provide at least seven (7) days' advance notice via email to your registered address and via a prominent notice on the mv777 platform. Your continued use of the platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you must stop using the platform and may request account closure under Section 3.5 of our Terms & Conditions.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a complaint about how mv777 has handled your personal data, please contact our Data Protection team through any of the following channels:

• Email: [email protected] — subject line: "Privacy Request — [Your Account Username]"
• Live Chat: Available 24 hours a day, every day of the year, directly on the mv777 platform
• WhatsApp: +880 1700 000777 — available 24/7 on BST (UTC+6)
• Response commitment: All privacy requests acknowledged within 24 hours; full response within five (5) business days

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or regulatory body with jurisdiction over mv777's operations.

Last Updated: 1 January 2026  |  Version: 1.0  |  Language: English  |  Platform: mv777.io